Reference

Read These Terms Before You Start

These terms set out the rules that apply when you open and use a crikya account, including how deposits via bKash, Nagad, and Rocket are handled and what obligations come with account access.

Account eligibility conditionsbKash, Nagad, Rocket payment rulesWithdrawal and verification stepsAccount suspension policyGoverning terms for Bangladesh regions
crikya Read These Terms Before You Start
HOW WE APPLY RULES

How crikya Enforces and Updates These Terms

These terms are not a formality — they define the actual operating conditions of your account. Below are the four areas we handle with particular care, because they affect your access, your funds, and your ability to resolve disputes when they arise.

Account Verification

Before a withdrawal reaches your bKash or Nagad wallet, we verify the account holder matches the registered details. This step protects your balance and prevents unauthorised access.

Payment Conditions

Deposits made via Rocket, Nagad, or bKash are subject to the minimum and maximum thresholds shown at the time of the transaction. Reversals follow the terms active on the deposit date.

Terms Change Notice

When we revise these terms, notice goes to your registered contact before the change takes effect. You can review the updated version in your account portal at any time.

Dispute Handling

Disputes raised about account decisions or payment outcomes are reviewed against the terms version active at the time of the event. Submit via email with your transaction reference attached.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you want to raise a concern about how they have been applied to your account, our support team handles terms-related queries directly. You can reach us through live chat, email, or your registered account portal — we aim to respond to terms queries with a written explanation, not just a form reply.

Team online

Live Chat

Start a chat from your account dashboard to ask about a specific clause, a payment condition, or an account restriction linked to these terms.

Email Support

Send a written terms query to our support address from your registered email. We keep a record of the exchange for your reference.

Account Portal

Log in and submit a formal terms-related request under the help section. Attach any relevant transaction reference for faster handling.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — around payments, account access, and what happens when something goes wrong.

Yes. Every transaction on your account — whether via bKash, Nagad, or Rocket — falls under these terms. Payment-specific conditions are shown at the point of deposit or withdrawal.

We do not make changes without notice. Any update is communicated to your registered contact before it takes effect, giving you time to review the revised conditions.

If an account is suspended for a terms breach, the balance is held pending review. We assess each case individually and communicate the outcome through your registered email.

The terms version active on the date of your transaction governs that event. You can request a copy of the version in effect on any specific date through our support email.

Yes. Access and eligibility depend on your local law and the regions where we operate. It is your responsibility to confirm that use is permitted under the laws where you are located.

Submit a formal dispute through email or the account portal, including your transaction reference and a clear description of the issue. We review all disputes against the active terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.