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Understand the Rules Before You Open an Account

Access to crikya and its services — including wallet deposits via bKash, Nagad, and Rocket — is subject to the legal conditions set out here, and availability depends on your local law and the eligible region you are in.

Jurisdiction-dependent accessbKash, Nagad, Rocket coveredAccount-level conditionsPolicy contact availableBangladesh-applicable terms
crikya Understand the Rules Before You Open an Account
HOW WE HANDLE YOUR DATA

Security, Retention and Your Account Rights

We take the handling of your account data seriously. From the moment you register, the details you provide — including your mobile wallet identifiers for bKash, Nagad, or Rocket — are stored under access controls that limit who on our team can view them. Here is how we approach the key areas that affect you directly.

Data Retention

We keep your account records for as long as your account remains active and for a defined period after closure, consistent with our internal policy and applicable rules.

Cookie Use

We use cookies to keep your session active and remember your lobby preferences. You can adjust cookie settings from your browser at any time without losing your account.

Account Security

Access to your account requires OTP verification tied to your registered mobile number. We never store your bKash, Nagad or Rocket PIN — those stay with your wallet provider.

Request a Change

To update, correct or request deletion of your account data, contact support via live chat or email with your account ID. We process such requests within a reasonable timeframe.

REACH OUR POLICY TEAM

Contact Us About Any Legal Query

If something in these terms is unclear, or you need to raise a concern about your account status, our support team handles policy questions directly. Whether it is about wallet verification, account conditions or a request to review your data, reach out through the channels below. We aim to respond to legal and policy queries promptly.

Live Chat Open the chat widget from any page on the site. Describe your legal or account query and our team will pull up your record directly.
Email Support Send your policy question to our support address. Include your registered account identifier so we can locate your file without delay.
Account Help Page Navigate to Account Settings on your dashboard. There you can submit a formal query about your terms, wallet conditions or account status.

Common Questions About Our Legal Terms

These are the questions we hear most often about account conditions, data rights, wallet policies and eligibility. If your question is not here, reach out via live chat or email.

Whether access is lawful depends on your personal situation and local regulations. We cannot make that determination for you — check your local law before opening an account.

We retain your records for a defined period after closure in line with our data retention policy. After that period, your data is removed from active systems.

We record the mobile number associated with your wallet to verify transactions, but we never store wallet PINs or passwords. Those remain with the respective wallet provider.

Yes. Contact our support team by email or live chat with your account identifier. We will provide a summary of the data we hold within a reasonable response window.

Changes are communicated through your registered contact. If you do not accept updated terms, you should stop using the platform and contact us to discuss your account closure.

Raise the dispute through our account support channel with your transaction reference. We will review the record and, where needed, coordinate with the relevant wallet provider.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.